Policies

Appointments

We believe all persons are personally responsible for the appointments they make, including the doctor. If we can't keep or need to change an appointment time, we will give you reasonable notice. We expect the same from our patients. The policy below is strictly adhered to because, since we don't double book patients, we are left with no patient to see during the time we reserved for you. Appointments must be canceled no later than midnight the day before to avoid "no show".

No Show Policy

  • Existing Patient: If he/she misses an appointment AND doesn't give notice, we call and send a letter to them reminding them of our policy. If this occurs again the patient must pay $50.00 to reschedule.
  • New Patient: If he/she misses an initial appointment AND doesn't give notice, there will be a $95.00 charge to reschedule.

Orthotics

We will gladly bill your insurance for orthotics but must require a $190.00 deposit upon ordering to cover our lab fees in the case your insurance does not cover them. The balance must be paid before the devices can be picked up. NOTE: Some insurance companies take 90 days or more to pay.

Surgery

We will verify insurance coverage for in hospital outpatient surgical procedures. If there is any deductible or co-pay, this is due before the date of surgery.

Payment Policy

  • We will gladly bill any insurances you may have.
  • You are responsible for any deductibles and co-pays at the time of service.
  • Past due accounts will be assessed an $8 re-billing fee for second statement.
  • Accounts over 60 days old will be sent to collections and an additional 33% will be assessed to the account balance.

New Patient Form

If you are a new patient, you may save yourself some time by printing, filling out, and signing our New Patient History Worksheet before you come in for your first appointment. If you would rather have us mail you a copy of the worksheet, please call our office assistant or send your request for the New Patient History Worksheet by using the email form below, and we will gladly mail you the form so you can be prepared in advance of your visit.